5 6/14/2019

My experience was pleasant. Most important factor for me was the fact that they were direct and truthful about not finding anything wrong with my vehicle. Most places will try to persuade you to try things that may not even work or benefit you. At the same time they gave me advice that made sense and left me with a sense of security.

3 6/1/2019

My wife and I went to pick up her car a few minutes after Bryan, the service manager, called and said it was ready. It was just before closing time. Her "repaired" car was in the customer parking lot near the office. I parked next to it. It was raining so I left her and our dog in my car while I went into the office to pay and get her keys. Office empty. Walked through the entire forbidden area finding no one. Walking back toward the office I periodically called out. Finally the door of a car up on a rack opened and it was the service manager, Bryan, inside. He apologized and said he had to stay in the car a few minutes while the mechanic did some work on it. I waited a few minutes before going back to my car to tell my wife about the delay. With exasperation in her voice she told me that her car had not yet been repaired. I looked inside her car and saw car parts lying there. Went back to where Bryan was still in the car under repair and asked why he had called to say my wife's car was ready. Walking back to the office he said the mechanic had told him it was repaired. I said I wondered why the mechanic told him that and he said he wondered the same thing. As he apologized profusely he said he was going to reduce our bill by $25 for our inconvenience. I thanked him and told him that was very fair of him. He told me that he and one mechanic were the only ones on duty because another one had gone home sick. It was clear that Bryan was, as they say, between a rock and a hard place. The mechanic had taken my wife's car back into the shop to finish the repairs and when he finished a few minutes later I asked Bryan if my wife could go ahead and leave while I paid the bill. He agreed and I took the keys to my wife who was waiting in my car. I went back into the office to pay the bill but Bryan was on the phone with a potential customer. So I stood in front of the counter holding out my credit card but he continued talking to the person on the phone. It has always been my opinion that a customer on hand should take priority over a customer on the phone but I'm not sure anyone else shares my opinion. After a few minutes I reluctantly started interrupting his phone call by waving my credit card and verbally asking if I could please pay my bill. Bryan then somehow managed to take care of both the phone customer and me simultaneously. I do think this incident was an aberration so I'm not ready to give up on Honest-1 because of it.

5 5/30/2019

The location is great and the service was excellent. The office has a nice waiting room with an area to work in. Snacks and water/coffee are available as well.

5 5/22/2019

Excellent, Professional and Thorough Service that Treats Customers with Respect. I Highly Recommend Honest-1 Auto Care.

Thank you Mr. Dixon, your review is very much appreciated. Honest-1 Auto Care Deer Park
5 5/17/2019

Always friendly and helpful. I will continue to take my car to them as long as I need service.

Thank you Ms. Cowart, we are happy to continue helping with your vehicle service needs. Honest-1 Auto Care Deer Park
5 3/28/2019

Great guys excellent experience will always go back to this shop! Very professional finished my ac on my truck in a few hours pricing was the best I found! Thank you all for such an awesome job well done. I'll send anyone you're way!!

5 1/29/2019

Ryan Green and his crew did an awesome job on my car. They went out of their way to make us happy. I will definitely be going back to them for my auto repairs in the future.

5 1/10/2019

I'm so glad you do inspections now! Mine was fast, economical, your guy checked my car because I mentioned missing out and I even had a snack and a soft drink as I waited. You guys really are....HONEST!

5 11/25/2018

Great service!

5 11/15/2018

I stopped by to have my brakes checked due to noise when they were applied. As suspected they were worn and needed brake shoes and rotors turned. In addition they noticed the heavy coating of graphite on th4e wheels and checked the master cylinder operation and found it inoperable with the brakes being applied continuously. We decided to fix these issues and had the vehicle back that afternoon. Even had a ride back and forth to my house while waiting.

We are glad to have been of service and we are grateful for your review. Honest-1 Auto Care Deer Park
If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Honest-1 Auto Care Deer Park (281) 698-1224 For Assistance.