My wife and I went to pick up her car a few minutes after Bryan, the service manager, called and said it was ready. It was just before closing time. Her "repaired" car was in the customer parking lot near the office. I parked next to it.
It was raining so I left her and our dog in my car while I went into the office to pay and get her keys. Office empty. Walked through the entire forbidden area finding no one. Walking back toward the office I periodically called out. Finally the door of a car up on a rack opened and it was the service manager, Bryan, inside. He apologized and said he had to stay in the car a few minutes while the mechanic did some work on it.
I waited a few minutes before going back to my car to tell my wife about the delay. With exasperation in her voice she told me that her car had not yet been repaired. I looked inside her car and saw car parts lying there. Went back to where Bryan was still in the car under repair and asked why he had called to say my wife's car was ready. Walking back to the office he said the mechanic had told him it was repaired. I said I wondered why the mechanic told him that and he said he wondered the same thing. As he apologized profusely he said he was going to reduce our bill by $25 for our inconvenience. I thanked him and told him that was very fair of him. He told me that he and one mechanic were the only ones on duty because another one had gone home sick.
It was clear that Bryan was, as they say, between a rock and a hard place. The mechanic had taken my wife's car back into the shop to finish the repairs and when he finished a few minutes later I asked Bryan if my wife could go ahead and leave while I paid the bill. He agreed and I took the keys to my wife who was waiting in my car.
I went back into the office to pay the bill but Bryan was on the phone with a potential customer. So I stood in front of the counter holding out my credit card but he continued talking to the person on the phone.
It has always been my opinion that a customer on hand should take priority over a customer on the phone but I'm not sure anyone else shares my opinion.
After a few minutes I reluctantly started interrupting his phone call by waving my credit card and verbally asking if I could please pay my bill. Bryan then somehow managed to take care of both the phone customer and me simultaneously.
I do think this incident was an aberration so I'm not ready to give up on Honest-1 because of it.